Return & Refund Policy

We want you to be completely satisfied with your purchase! If you are not happy with your order for any reason, we are here to help.

 

RETURNS

• You may return your item(s) within 14 days of receiving your order.

• Items must be unused, in their original condition, and in the original packaging.

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

• To initiate a return, please contact our customer support team at info@atelier-akala.org with your order number and reason for return.

 

EXCHANGE

• We accept exchanges for sizing or style adjustments within 14 days of delivery.

• The product must be in its original condition and packaging.

• If the desired exchange item is unavailable, we will issue store credit or a refund.

 

REFUNDS

• Once we receive and inspect your returned item, we will process your refund within 5-7 business days.

• Refunds will be credited back to your original payment method.

• Shipping costs are non-refundable, except in cases where the product was defective or incorrect.

 

DAMAGED OR INCORRECT ITEMS

• If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost to you.

 

NON-RETURNABLE ITEMS

• Custom-made or personalized products cannot be returned or exchanged unless they arrive damaged or defective.

 

If you have any questions, feel free to reach out to our support team at info@atelier-akala.org. We appreciate your trust and support!