Frequently Asked Questions (FAQ)
Products FAQ
1. Where can I buy your sandals?
Our sandals are currently not available for online purchase. Please visit our store at [Your Shop Address] to explore and buy our products in person.
2. What materials are used in your sandals?
We use recycled tires for the soles and recycled fabric for the designs, featuring authentic Maasai patterns. Each pair is handcrafted by Kenyan artisans to ensure quality and cultural authenticity.
3. Are your sandals eco-friendly?
Yes! We prioritize sustainability by repurposing materials that would otherwise go to waste. Our approach reduces environmental impact while supporting ethical fashion.
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4. How do I care for my sandals?
To maintain your sandals:
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Wipe them with a damp cloth to remove dirt.
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Avoid soaking them in water.
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Store them in a cool, dry place when not in use.
5. Do you offer returns or exchanges?
Yes, we want you to be completely satisfied with your purchase. Please refer to our Return & Refund Policy for details on exchanges and refunds.
6. Do you ship internationally?
At the moment, we do not offer online shipping. Please visit our physical store to make a purchase.
7. How do your sandals fit?
Our sandals follow standard sizing. If you are between sizes, we recommend choosing the larger size for the best fit.
8. Are your products ethically made?
Absolutely! We work directly with Kenyan artisans, ensuring fair wages and safe working conditions while preserving traditional craftsmanship.
9. Can I order custom designs?
Currently, we do not offer custom orders, but we frequently introduce new designs. Visit our store to explore our latest collections!
10. How can I contact you?
You can reach us at info@atelier-akala.org or visit our store at [Your Shop Address] for any inquiries. We’re happy to assist you!
Environmental Impact FAQs
11. How does using recycled tires help the environment?
By repurposing discarded tires for our sandal soles, we help reduce waste in landfills and prevent harmful toxins from polluting the environment. This also lowers the demand for new rubber production, which can be resource-intensive.
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12. What are the benefits of using recycled fabric?
Using recycled fabric reduces textile waste, minimizes water and energy consumption, and lowers carbon emissions compared to producing new materials. It also helps give new life to materials that would otherwise be discarded.
13. Are your production methods environmentally friendly?
Yes! We focus on low-waste production, handcrafted techniques, and locally sourced materials to minimize our carbon footprint. Our sandals are made in small batches to avoid overproduction and waste.
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14. Do you use any harmful chemicals in production?
No, we avoid the use of harsh chemicals or synthetic adhesives that could harm the environment or compromise the safety of our artisans.
15. How long do your sandals last compared to conventional footwear?
Our sandals are designed to be durable and long-lasting, thanks to the strength of recycled tire soles and high-quality craftsmanship. With proper care, they can last much longer than mass-produced footwear, reducing the need for frequent replacements.
16. What happens to your sandals at the end of their life cycle?
Since our sandals are made from natural and recycled materials, they have a lower environmental impact. We encourage customers to reuse or repurpose them, and we are exploring future initiatives for a recycling or take-back program.
17. How does supporting your brand contribute to sustainability?
By choosing our handcrafted, recycled-material sandals, you are actively reducing waste, supporting ethical labor, and promoting sustainable fashion. Every purchase helps empower Kenyan artisans while making a positive impact on the planet.
How Customers Can Support Our Brand – FAQs
18. How can I support your brand beyond purchasing sandals?
There are several ways to support our mission:
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Spread the word – Share our story with friends and family.
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Visit our store – Every purchase directly supports Kenyan artisans.
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Engage on social media – Follow, like, and share our content to help us grow.
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Support our donation campaigns – Learn more about how we give back!
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19. Do you have any donation campaigns?
Yes! We run donation campaigns to support education initiatives and artisan training programs in Kenya. Your contributions help provide:
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Scholarships and school supplies for children in local communities.
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Workshops and training for artisans to develop sustainable skills.
20. How can I donate to your education and artisan training programs?
You can donate through our official channels, either in-store or via special fundraising events. Stay updated on opportunities to give by following us on social media or signing up for our newsletter.
21. Can I volunteer or get involved in your initiatives?
We welcome collaborations! If you're interested in supporting our community projects, reach out to us via [Your Contact Email], and we’ll share opportunities to get involved.
22. Do you collaborate with organizations or businesses for social impact?
Yes, we partner with organizations that share our vision for education, sustainability, and ethical craftsmanship. If you represent a business or NGO interested in collaborating, please contact us!
23. How does my purchase contribute to artisan empowerment?
Every pair of sandals you buy directly supports fair wages and safe working conditions for our Kenyan artisans. Your purchase helps them sustain their craft, support their families, and build a better future.